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Voiso Launches AI Voice Agents for Inbound and Outbound Conversations

SINGAPORE, SG - September 23, 2026 - PRESSADVANTAGE - 
New AI Voice Agents tackle growing call volumes, missed calls, long queues, repetitive enquiries, and pressure on human agents, especially outside business hours or during campaign peaks.
Voiso, an AI-powered contact center platform, today announced the launch of AI Voice Agents, a new capability that enables businesses to handle real inbound and outbound phone conversations using AI agents built directly into the Voiso platform.

The launch introduces AI agents that can answer inbound calls, support outbound campaigns, qualify callers, respond using a business’s knowledge base, and route conversations to human agents when needed. AI Voice Agents are designed to operate inside the same contact center environment that businesses already use, rather than as a separate voice bot system or standalone vendor layer.
For contact centers daily operations, Voice AI Agents answer, converse with, route, record, transcribe, and summarize real phone calls inside the Voiso contact center platform.. Voiso’s AI Voice Agents are intended to support those repetitive and structured conversations while allowing human agents to focus on more complex, sensitive, or high-value interactions.
“Contact centers do not need AI that sits outside the operation and creates another system to manage,” said Martin Kalinov, CMO of Voiso. “They need AI that works inside the environment their teams already use. That was the thinking behind AI Voice Agents. They are part of the contact center, not an extra layer added beside it.”
Unlike standalone voice bots that often require separate integrations, disconnected reporting, and additional operational workflows, Voiso’s AI Voice Agents are built to share the same queues, routing, reporting, and Call Detail Records as human teams. Every AI-handled call is recorded, transcribed, and summarized automatically, giving supervisors visibility into AI conversations alongside the rest of their contact center activity.
The agents support voice-to-voice conversations and can answer from a company’s own knowledge base. When a call requires a human agent, the AI Voice Agent can hand off the conversation with caller verification and a summary attached, helping reduce the need for customers to repeat information.
According to Voiso, typical use cases include after-hours reception, outbound lead validation, and front-line support. In after-hours scenarios, AI Voice Agents can greet callers, qualify the reason for the call, and route the conversation appropriately. For outbound campaigns, they can help validate lists, identify live interest, and transfer relevant conversations to sales representatives. For front-line support, they can help manage common enquiries such as order status, opening hours, FAQs, and simple service requests before escalating more complex cases.
“The goal is not to remove the human part of customer experience,” added Kalinov. “The goal is to protect it. If AI can handle repetitive calls, qualify the simple cases, and prepare the handoff properly, human agents can spend more time on the conversations where judgment, empathy, and experience matter most.”
AI Voice Agents are configured through the Voiso admin environment. Businesses can define the prompt, voice, knowledge base, and handoff rules, then live-test the agent before launch. This self-serve setup is designed to make AI Voice Agents easier to deploy within existing Voiso operations, while still giving teams control over how the agent speaks, what it can answer, and when it should escalate.
Alexander Beregovoy, Product Director at Voiso, said the product was built to function as a first-class part of the contact center environment.
“We built AI Voice Agents as first-class citizens of a busy communicational environment, not a bolt-on,” said Beregovoy. “They log in to the same queues, follow the same routing rules, and appear in the same reports as every human agent. Supervisors do not need a second dashboard or a second vendor. They just gain capacity while keeping quality at check.”
Early Voiso customers are already using the capability, including one customer whose AI receptionist has handled more than 15,000 calls. Voiso says the feature is now available to all Voiso customers.
AI Voice Agents are priced on a minutes-based model, starting at $500 per month, with no per-seat fees. To mark the release, businesses that adopt AI Voice Agents before October 31, 2026, will receive 30% off any annual Voiso plan.
For Voiso, the launch reflects the company’s wider approach to AI in the contact center: automation should support human connection, not replace it. By placing AI Voice Agents inside the same operational environment as human agents, Voiso aims to help businesses expand call-handling capacity while maintaining visibility, continuity, and control across customer conversations.
“AI in the contact center should be practical,” said Kalinov. “It should answer real calls, follow real workflows, and make the work easier for real teams. That is where we believe the value is. Not in replacing the relationship between a business and its customers, but in making sure more conversations are handled properly from the first moment.”
More information is available at: voiso.com/products/ai-voice-agents/
About Voiso
Voiso is an AI-powered contact center platform that unifies customer interactions across voice, messaging, and social channels. The platform supports contact centers, BPOs, and sales and support teams worldwide with tools for omnichannel communication, AI-powered dialing, speech analytics, workflow automation, reporting, and customer engagement.
Voiso’s mission is simple: Every interaction, a human connection.


 
###
For more information about Voiso Inc, contact the company here:
Voiso Inc
Voiso
+ 1 888 565 8889
hello@voiso.com
9 Temasek Boulevard, #29-01, Suntec Tower 2, Singapore 038989
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ABRA Auto Body Repair of Fort Collins Publishes Consumer Guidance on Repairing Cracked Bumpers and Plastic Body Parts

Fort Collins, CO - September 23, 2026 - PRESSADVANTAGE - 
ABRA Auto Body Repair of Fort Collins has published consumer guidance focused specifically on how cracked bumpers and other plastic exterior components are evaluated after a collision. The September resource provides a more focused explanation of repair-versus-replacement decisions than the company’s broader collision repair information, concentrating on damage location, attachment areas, component construction, and nearby vehicle technology.
The guidance addresses a common situation in collision repair: two bumper covers can show cracks or deformation that appear similar from the outside while requiring different repair approaches. Rather than using crack length or the overall size of the damaged area as the primary measure, the resource explains how technicians consider where the damage occurred and what functions that portion of the component supports.

Plastic components are used throughout vehicle exteriors, including bumper covers, grilles, trim pieces, and other body parts. Their materials, shapes, attachment methods, and functions can vary by vehicle. ABRA Auto Body Repair of Fort Collins provides additional information about repairing exterior components through Yoder Collision Network’s auto body repair resource.
A bumper cover provides a practical example of the evaluation described in the new guidance. Following an impact, the component may show scuffs, gouges, deformation, tears, or cracks. Surface damage can present different repair considerations from a tear extending through the plastic or deformation that has changed the component’s shape.
Where the damage occurs can be equally important. A crack across an open portion of a bumper cover differs from damage involving an edge, mounting tab, fastener location, sensor opening, or another area that interacts with adjoining components.
The September guidance places particular emphasis on attachment areas. Bumper covers rely on tabs, retainers, brackets, fasteners, and neighboring components to remain positioned on the vehicle. An impact can affect these areas even when the most noticeable damage is elsewhere on the bumper.
This distinction helps explain why the appearance of a damaged bumper does not independently establish repairability. A prominent surface crack may exist while important attachment areas remain unaffected, while a smaller-looking impact can occur near a mounting location that requires separate consideration.
Component construction provides another part of the assessment. Automotive plastics encompass different materials and component designs rather than one material with a universal repair method. Material characteristics, thickness, shape, and applicable repair limitations can influence the operations considered for an individual part.
The guidance also addresses the increasing amount of vehicle technology located within and around exterior plastic components. Depending on the vehicle, a bumper assembly can contain or surround parking sensors, cameras, radar-related equipment, wiring, lamps, or other components.
The presence of this equipment does not automatically require bumper replacement. Instead, technicians can identify what equipment is installed, where it is positioned relative to the collision damage, and whether the proposed repair operation introduces additional vehicle-specific requirements.
These considerations are incorporated into the broader repair-planning process described in Yoder Collision Network’s collision repair information. ABRA Auto Body Repair of Fort Collins operates as part of Yoder Collision Network, and the network resources provide supporting information about services and repair procedures available through its collision repair facilities.
When a plastic component is considered repairable, the process can involve preparation, reshaping, plastic-specific repair techniques, and refinishing based on the documented condition. When replacement is indicated, the replacement component can require preparation, refinishing, installation, and attention to associated equipment when applicable.
Manufacturer information can further define what is appropriate for the individual component. Procedures or limitations can address the component itself, removal and installation requirements, repair methods, or equipment located within the affected area. Information about Yoder Collision Network’s manufacturer-specific repair programs is available through its OEM certification resource.
The September publication adds a narrower plastic-component resource to the broader repair information already available through Yoder Collision Network. Its purpose is not to establish a universal threshold for bumper repair. Instead, it explains why repair decisions can change when a crack reaches a mounting area, affects a component with different construction, or occurs near installed vehicle technology.
This component-specific approach provides consumers with a clearer basis for understanding differences between repair plans for apparently similar bumper damage. The visible crack remains an important part of the assessment, but its location and relationship to the rest of the component provide additional context.
The resource also reinforces the distinction between cosmetic appearance and component condition. Scuffs and finish damage, cracks through the plastic, deformation, damaged mounting points, and impacts involving nearby equipment represent different conditions even when they occur on the same bumper assembly.


ABRA Auto Body Repair of Fort Collins is part of Yoder Collision Network and provides collision and auto body repair services at 2520 Co Rd 54G, Fort Collins, CO 80524. The facility provides body and structural repair, paint refinishing, and related collision repair services.

###
For more information about ABRA Auto Body Repair of Fort Collins, contact the company here:
ABRA Auto Body Repair of Fort Collins
Micah
970-482-9927
fortcollins@abraauto.com
2520 Co Rd 54G, Fort Collins, CO 80524
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Wendy's Warriors